Cooperative Overlap (or Collaborative Overlap) is a term coined by Georgetown University professor of linguistics and author Deborah Tannen, in which the listener starts talking along with the speaker, not to cut them off but rather to validate or show they’re engaged in what the other person is saying. In conversations, do you have aContinue reading “What is Cooperative Overlap? Isn’t It Just Interrupting?”
Category Archives: Inclusion
Is it Time to Sub in Your Rising Stars?
As we reach the final few matches of the 2026 FIFA Men’s World Cup, I’ve been reminded of the key role that rising stars can play on a team, both in football and in the workplace. I’ve found myself drawn back to this piece published first in 2023 during the FIFA Women’s World Cup. WhetherContinue reading “Is it Time to Sub in Your Rising Stars?”
The Goodness of Humanity
For the last several years, a reliable highlight of the rhythms of my work year is the few weeks in the second half of June and early July. That’s when I run workshops and team building programs for students starting a Summer college experience – as researchers, interns, student leaders, or degree-seeking students. Many ofContinue reading “The Goodness of Humanity”
Workplace Takeaways from the World Cup
How many FIFA World Cup games have you watched so far this year? Do you have a particular team you’re rooting for, or do you just get caught up in the spectacle of the whole thing? More than quarter of a century ago, I studied at the University of Glasgow for my joint undergrad andContinue reading “Workplace Takeaways from the World Cup”
Being a Mental Health Ally for Others (and for Yourself!)
According to the National Alliance on Mental Illness, each year millions of Americans (as many as 1 in 5) experience mental illness. In the past, many of us might have believed that mental health was a concern only for those with mental illness, but living through a lengthy pandemic, and all the stresses and repercussionsContinue reading “Being a Mental Health Ally for Others (and for Yourself!)”
Unique Diversity and Diverse Unity – the Cornerstones of Building Bridges
How many aspects of your identity are visible to those around you? How many are invisible, or at least not intuitive? If you’re like a lot of people, your identity is – as we’ve mentioned before – like an iceberg, with the vast majority (90% in the case of icebergs) being under the surface, andContinue reading “Unique Diversity and Diverse Unity – the Cornerstones of Building Bridges”
“Slavery Isn’t Part of My Country’s History…”
Living in the US, I find that people have a wide variety of reactions when they discover I was born and raised in the UK, whether they lived here their whole life or are immigrants themselves. Some are fascinated and some are curious. Quite often I find that the UK’s history of colonization has impactedContinue reading ““Slavery Isn’t Part of My Country’s History…””
When You’re Arguing on Different Tracks
How often have you found yourself in discussions or arguments where you and the other party were both convicted in their position, and there was no way to move forward? Perhaps you simply “agreed to disagree,” which seems positive but usually leaves each person feeling frustrated. In 2022, The Tipping Point and Outliers author MalcolmContinue reading “When You’re Arguing on Different Tracks”
Managing Star Performers for Success and Mental Health
Photo credit: Jamie Squire / Getty Images Are you the kind of person who watches the Olympics religiously, even if you would never think of watching skiing, curling, or speed skating at any other point in the intervening years? Even if you aren’t, you may have seen some highlights from the recent Milano Cortina 2026 WinterContinue reading “Managing Star Performers for Success and Mental Health”
Using Previous Work Cultures to Build a Better One
Have you ever shared an idea or a solution to a problem – maybe one you thought others would be excited by – only to have your suggestion summarily ignored? How did that feel? Have you ever noticed it happening to someone else? Sadly, this happens all too often, and for a multitude of reasons.Continue reading “Using Previous Work Cultures to Build a Better One”
Building Bridges Leadership 