Have you ever received a message from someone at work and interpreted the tone as angry, terse, or upset, leaving you stewing for days over what you did that caused that response, or how your reputation or relationships might be damaged as a result? On the flip side, have you ever sent a quick textContinue reading “Text, Voice, and Recalibrating Tone”
Category Archives: Open-Ended Questions
What is Cooperative Overlap? Isn’t It Just Interrupting?
Cooperative Overlap (or Collaborative Overlap) is a term coined by Georgetown University professor of linguistics and author Deborah Tannen, in which the listener starts talking along with the speaker, not to cut them off but rather to validate or show they’re engaged in what the other person is saying. In conversations, do you have aContinue reading “What is Cooperative Overlap? Isn’t It Just Interrupting?”
What IKEA Furniture Does to Your Brain
If you’ve built a few pieces of IKEA furniture in your time, you might be amused by this quote from company founder Ingvar Kamprad, posted on their website: “IKEA[*] is not the work of one person alone. It is the result of many minds and many souls working together through many years of joy andContinue reading “What IKEA Furniture Does to Your Brain”
Stanislav Petrov, the Man Who Saved the World?
Have you heard of Russian lieutenant colonel Stanislav Petrov? Maybe not. Or do you recognize his name in Russian, Станислав Петров? Unlikely. His name is not widely known around the world, and yet he may well have saved it – by doing nothing! Or more correctly, by disobeying orders and choosing not to take action. Petrov’s monumentalContinue reading “Stanislav Petrov, the Man Who Saved the World?”
Being a Mental Health Ally for Others (and for Yourself!)
According to the National Alliance on Mental Illness, each year millions of Americans (as many as 1 in 5) experience mental illness. In the past, many of us might have believed that mental health was a concern only for those with mental illness, but living through a lengthy pandemic, and all the stresses and repercussionsContinue reading “Being a Mental Health Ally for Others (and for Yourself!)”
Leading when the World Feels Like a Tinderbox
At the time of writing, it feels like the world is in a precarious place. President Donald Trump has threatened that “A whole civilization will die tonight, never to be brought back again,” if Iran doesn’t reopen the Straight of Hormuz by 8pm EST. Iranian official Alireza Rahimi called on “all young people, athletes, artists,Continue reading “Leading when the World Feels Like a Tinderbox”
“Slavery Isn’t Part of My Country’s History…”
Living in the US, I find that people have a wide variety of reactions when they discover I was born and raised in the UK, whether they lived here their whole life or are immigrants themselves. Some are fascinated and some are curious. Quite often I find that the UK’s history of colonization has impactedContinue reading ““Slavery Isn’t Part of My Country’s History…””
100 More Ice-Breaker Questions for Any Group Gathering
Each week in our newsletter we include one question you can use as an ice-breaker for conversations with colleagues at the beginning of meetings, or to post on your internal workplace messaging platform. Some serious, some silly, but all with the intention of leading to further conversations and building community. Last year at this time,Continue reading “100 More Ice-Breaker Questions for Any Group Gathering”
Noticing Potential, Promise, and Authenticity
Formal, structured conversations have a particular feeling unlike any other. Think of job interviews. How many have you been a part of – either as the interviewee or one of the interviewers? Remember the tension in the air? The desire to impress? The fear of screwing up? Role-plays are a regular feature of my executiveContinue reading “Noticing Potential, Promise, and Authenticity”
Are Your Meetings Lectures, Show-and-Tells, or Labs?
How many meetings have you attended in the last few weeks? How many have you led? If you lead meetings, how did you learn to lead them? By emulating the meetings you’ve attended? Employees who are high performing often get promoted to management without any training in how to manage others – and, as aContinue reading “Are Your Meetings Lectures, Show-and-Tells, or Labs?”
Building Bridges Leadership 