When was the last time someone shared a frustration with you? How did you respond? Were they looking for help/advice, or did they just want to be heard? Sometimes it can be hard to know without asking. Working with groups on practicing difficult conversations, many facilitators start with the skill of acknowledgement. Acknowledgement focuses onContinue reading “Solving for Now or Solving for the Future?”
Category Archives: Leadership
Avoiding Selective Moral Outrage
I showed up to register for my first set of classes at Harvard Graduate School of Education on the morning of September 11, 2001. The World Trade Center attacks played over and over on the small TV screens in Gutman Library with large crowds gathered around, but we all registered for classes without acknowledging whatContinue reading “Avoiding Selective Moral Outrage”
Using Your Team’s Previous Work Cultures to Build a Better One
During a series of team building activities with a client this week, it was noticeable that one newer member of the group shared ideas that were shut down or ignored by the rest of the group – including the director of the department. Rather than point that out in the moment, I let the groupContinue reading “Using Your Team’s Previous Work Cultures to Build a Better One”
What Are the 5S Pillars?
A recent Building Bridges Leadership article on the concept of Kaizen touched on the five phases of 5S methodology, a system to reduce waste and optimize productivity through maintaining an orderly workplace. Implementation of this method “cleans up” and organizes the workplace basically in its existing configuration, and uses visual cues to achieve more consistentContinue reading “What Are the 5S Pillars?”
How a Digital Detox Could Benefit You
Every Sunday morning, my phone vibrates and pops up a notification to show me how much “screen time” I’ve spent on my phone over the past week. Every week I think with some dismay, “that can’t be right.” But then when I think about how much time I’ve also spent in front of a laptopContinue reading “How a Digital Detox Could Benefit You”
Blazing a Trail, and Turning it into a Highway
“Fight for the things you care about, but do it in a way that will lead others to join you.” – Justice Ruth Bader Ginsburg This week brings the third anniversary of the death of Justice Ruth Bader Ginsburg. Of course, the political make-up of the Supreme Court has changed dramatically in that time, butContinue reading “Blazing a Trail, and Turning it into a Highway”
Kaizen and the Art of Talk Show Maintenance
Are you familiar with the term “kaizen”? We’ve mentioned it on this blog a few times over the years and it comes up in my work with clients on an almost daily basis. It’s a Japanese word (in which it is written “改善”), with a literal translation of “good change,” or “change for better,” butContinue reading “Kaizen and the Art of Talk Show Maintenance”
“Where Are You From, Where Are Your People From?”
When meeting someone for the first time – knowing that you’ll be working with them for a while – what are your go-to opening lines in conversation? Do you ask where they live, what they do for work, how has their day been so far…? I recently learned from some acquaintances who moved from theContinue reading ““Where Are You From, Where Are Your People From?””
What is Cooperative Overlap? Isn’t It Just Interrupting?
Cooperative Overlap (or Collaborative Overlap) is a term coined by Georgetown University professor of linguistics and author Deborah Tannen, in which the listener starts talking along with the speaker, not to cut them off but rather to validate or show they’re engaged in what the other person is saying. In conversations, do you have aContinue reading “What is Cooperative Overlap? Isn’t It Just Interrupting?”
The Doll Test, and Fault vs. Responsibility
Portraits by Fabrice Monteiro Did you play with dolls (or action figures) when you were a child? If so, did you get to choose them, or were they given to you? What skin tone did they have? Did they look like you? Perhaps you’re a parent of a young child now – what skin toneContinue reading “The Doll Test, and Fault vs. Responsibility”
Building Bridges Leadership 