If you were reading a fantasy novel or watching a show set in medieval times, and a character was introduced as “Tiffany,” what would your reaction be? Chances are, it might stick out like a Starbucks cup in Game of Thrones. This is because Tiffany is thought of by most people as a modern-sounding nameContinue reading “What’s Your “Tiffany Problem”?”
Category Archives: Communication
Beliefs You Hold About the Co-Workers You’ve Never Met
What beliefs do you hold about the co-workers you’ve never met? How might that impact your work together? What would change if you met in person?
Rely on Your Training and Articulate Your Next Steps
What are some intense situations you’ve faced over the last year? How have you handled them? Were these situations that you’d been prepared for? Were you trained for them in some way? As part of my repertoire of facilitation and coaching, I often lead groups at an outdoor challenge course, offering team building experiences andContinue reading “Rely on Your Training and Articulate Your Next Steps”
Trevor Noah on Text, Voice, and Recalibrating Tone
Have you ever received a message from someone at work and interpreted the tone as angry, terse, or upset, leaving you stewing for days over what you did that caused that response, or how your reputation or relationships might be damaged as a result? On the flip side, have you ever sent a quick textContinue reading “Trevor Noah on Text, Voice, and Recalibrating Tone”
The Value of Drop-In AMAs
Do you have that one colleague whose work you just don’t understand? You’re always confused about what their role is and what it is they actually do? Turning it around, would any colleagues wonder the same about you? Whether we work in a complex organizations with multiple departments, or in a small tight-nit organization, manyContinue reading “The Value of Drop-In AMAs”
Agreeing on a Currency that Works
Do you have a handful of foreign coins in your home – sometimes from countries you’ve never even been to? Somehow we always have in our house, despite moves and several “why do we have these?” conversations. I’m pretty sure ours even includes a car wash token for a place that no longer exists, andContinue reading “Agreeing on a Currency that Works”
Banquet, Potluck, and Thanksgiving Models of Leadership
While the Thanksgiving holiday here in the US has a controversial history and our cultural retelling of it is inaccurate, the traditional Thanksgiving meal can help us reflect on how we lead others. So this week we’ll partake in our annual tradition of revisiting the ideas of Banquet Leadership, Potluck Leadership, and the hybrid model we call ThanksgivingContinue reading “Banquet, Potluck, and Thanksgiving Models of Leadership”
Finding a Thought Partner for New Perspectives
In your line of work, how often do you work in partnership with someone else? Do you have a regular partner, or partnership team? When was the last time you partnered with someone new on a project or initiative? If it’s been a long time, is that by choice? In my work as a facilitator, partnership onContinue reading “Finding a Thought Partner for New Perspectives”
Solving for Now or Solving for the Future?
When was the last time someone shared a frustration with you? How did you respond? Were they looking for help/advice, or did they just want to be heard? Sometimes it can be hard to know without asking. Working with groups on practicing difficult conversations, many facilitators start with the skill of acknowledgement. Acknowledgement focuses onContinue reading “Solving for Now or Solving for the Future?”
Avoiding Selective Moral Outrage
I showed up to register for my first set of classes at Harvard Graduate School of Education on the morning of September 11, 2001. The World Trade Center attacks played over and over on the small TV screens in Gutman Library with large crowds gathered around, but we all registered for classes without acknowledging whatContinue reading “Avoiding Selective Moral Outrage”
Building Bridges Leadership 