When was the last time someone shared a frustration with you? How did you respond? Were they looking for help/advice, or did they just want to be heard? Sometimes it can be hard to know without asking. Working with groups on practicing difficult conversations, many facilitators start with the skill of acknowledgement. Acknowledgement focuses onContinue reading “Solving for Now or Solving for the Future?”
Category Archives: Communication
Avoiding Selective Moral Outrage
I showed up to register for my first set of classes at Harvard Graduate School of Education on the morning of September 11, 2001. The World Trade Center attacks played over and over on the small TV screens in Gutman Library with large crowds gathered around, but we all registered for classes without acknowledging whatContinue reading “Avoiding Selective Moral Outrage”
Using Your Team’s Previous Work Cultures to Build a Better One
During a series of team building activities with a client this week, it was noticeable that one newer member of the group shared ideas that were shut down or ignored by the rest of the group – including the director of the department. Rather than point that out in the moment, I let the groupContinue reading “Using Your Team’s Previous Work Cultures to Build a Better One”
How a Digital Detox Could Benefit You
Every Sunday morning, my phone vibrates and pops up a notification to show me how much “screen time” I’ve spent on my phone over the past week. Every week I think with some dismay, “that can’t be right.” But then when I think about how much time I’ve also spent in front of a laptopContinue reading “How a Digital Detox Could Benefit You”
Kaizen and the Art of Talk Show Maintenance
Are you familiar with the term “kaizen”? We’ve mentioned it on this blog a few times over the years and it comes up in my work with clients on an almost daily basis. It’s a Japanese word (in which it is written “改善”), with a literal translation of “good change,” or “change for better,” butContinue reading “Kaizen and the Art of Talk Show Maintenance”
Mapping the Rhythms of Your Year
It’s only the end of August, but in In New England, where I live, the seasons are already beginning to change. The hot Summer weather has started to give way to cooler temperatures. T-shirts are increasingly covered with jackets, or even sweaters. And schools and universities are back in session. The beginning of the academicContinue reading “Mapping the Rhythms of Your Year”
When to Sub in Your Rising Stars?
If you didn’t follow the 2023 FIFA Women’s World Cup, you missed out on some great games. But you may have also missed out on some leadership decisions that you might find useful to reflect on in your own workplace. In particular, mid-game decisions about when and how to replace tried and tested players withContinue reading “When to Sub in Your Rising Stars?”
“Where Are You From, Where Are Your People From?”
When meeting someone for the first time – knowing that you’ll be working with them for a while – what are your go-to opening lines in conversation? Do you ask where they live, what they do for work, how has their day been so far…? I recently learned from some acquaintances who moved from theContinue reading ““Where Are You From, Where Are Your People From?””
What is Cooperative Overlap? Isn’t It Just Interrupting?
Cooperative Overlap (or Collaborative Overlap) is a term coined by Georgetown University professor of linguistics and author Deborah Tannen, in which the listener starts talking along with the speaker, not to cut them off but rather to validate or show they’re engaged in what the other person is saying. In conversations, do you have aContinue reading “What is Cooperative Overlap? Isn’t It Just Interrupting?”
Are You a Seagull Manager?
As we rapidly approach summer in the Northern hemisphere, you may be thinking less about the office and more about the beach; less about work and more about relaxing in the sun, sand and water. We hope you have structures in place to be able to take a full break from work (one non-profit thatContinue reading “Are You a Seagull Manager?”
Building Bridges Leadership 