How many times have you sat with someone face-to-face – maybe with a desk between you – to have a challenging conversation? For many of us, the answer might be in the hundreds, or even thousands. Perhaps you’re someone who handles difficult conversations with ease – through a combination of training and real-life experience, youContinue reading “One Simple Action for Any Difficult Conversation”
Category Archives: Feedback
What’s Your “Tiffany Problem”?
If you were reading a fantasy novel or watching a show set in medieval times, and a character was introduced as “Tiffany,” what would your reaction be? Chances are, it might stick out like a Starbucks cup in Game of Thrones. This is because Tiffany is thought of by most people as a modern-sounding nameContinue reading “What’s Your “Tiffany Problem”?”
What is Triple Loop Learning?
Image source: Alex Atkinson Recently, my high school junior son co-founded a robotics team at school. After months of budgeting, securing sponsorship, building, and late-night coding (my son’s specialty), the team took part in their first regional competition. What they demonstrated was a perfect example of kaizen. Their early matches went well for a rookieContinue reading “What is Triple Loop Learning?”
Solving for Now or Solving for the Future?
When was the last time someone shared a frustration with you? How did you respond? Were they looking for help/advice, or did they just want to be heard? Sometimes it can be hard to know without asking. Working with groups on practicing difficult conversations, many facilitators start with the skill of acknowledgement. Acknowledgement focuses onContinue reading “Solving for Now or Solving for the Future?”
Avoiding Selective Moral Outrage
I showed up to register for my first set of classes at Harvard Graduate School of Education on the morning of September 11, 2001. The World Trade Center attacks played over and over on the small TV screens in Gutman Library with large crowds gathered around, but we all registered for classes without acknowledging whatContinue reading “Avoiding Selective Moral Outrage”
Using Your Team’s Previous Work Cultures to Build a Better One
During a series of team building activities with a client this week, it was noticeable that one newer member of the group shared ideas that were shut down or ignored by the rest of the group – including the director of the department. Rather than point that out in the moment, I let the groupContinue reading “Using Your Team’s Previous Work Cultures to Build a Better One”
Kaizen and the Art of Talk Show Maintenance
Are you familiar with the term “kaizen”? We’ve mentioned it on this blog a few times over the years and it comes up in my work with clients on an almost daily basis. It’s a Japanese word (in which it is written “改善”), with a literal translation of “good change,” or “change for better,” butContinue reading “Kaizen and the Art of Talk Show Maintenance”
When to Sub in Your Rising Stars?
If you didn’t follow the 2023 FIFA Women’s World Cup, you missed out on some great games. But you may have also missed out on some leadership decisions that you might find useful to reflect on in your own workplace. In particular, mid-game decisions about when and how to replace tried and tested players withContinue reading “When to Sub in Your Rising Stars?”
Are You a Seagull Manager?
As we rapidly approach summer in the Northern hemisphere, you may be thinking less about the office and more about the beach; less about work and more about relaxing in the sun, sand and water. We hope you have structures in place to be able to take a full break from work (one non-profit thatContinue reading “Are You a Seagull Manager?”
“Make One Point, Not Ten”
Did you know there’s a difference between writing a ‘memoir’ and writing your ‘memoirs’? A memoir is a cohesive whole, with a story arc not unlike that of a novel, and often encompasses a smaller portion of the author’s life; memoirs usually refers to a more sprawling tome, covering several distinct sections of life. AsContinue reading ““Make One Point, Not Ten””
Building Bridges Leadership 